Warranty Information 2016-11-14T17:08:37+00:00

Warranty Information

In addition to our comprehensive, state-of-the art service facilities in Montreal, SFM maintains a number of regional authorized warranty depots. To ensure that we’re able to resolve your issue as quickly and painlessly as possible, we ask that you take a minute to read our Service and Repair Guidelines before returning any items to us or one of our service centers.

SupplierBasic WarrantyExceptions
ADJ1-year limitedNon-LED Lighting Products: 1-year limited
Laser (excluding laser diodes): 1-year limited
Laser Diodes: 6 month limited
LED Products: 2-year limited (Canada only)
Batteries: 180 days limited
StarTec Series: 1-year limited
DMX Controllers: 2-year limited
Limited warranty exceptions
AER2-year
AlvarezLimited lifetime
American Audio1-year limitedV-Plus Series Amplifiers: 3-year limited
Limited warranty exceptions
Antari1-year limitedMSDS sheets
Atlona-Units purchased before June 1, 2013: 3-year warranty
Units purchased as of June 1, 2013: 10-year warranty
Attero Tech2-year
AudioPressBox2-year
Avante Audio3-year
Canare1-year limited
Casio-Keyboards, synthesizers pianos (CDP Series), and DJ units: 1-year warranty
Pianos (CGP, PX and AP Series):
Purchased in Canada: 3-year warranty
Purchased outside Canada: 1-year warranty

Pianos (Grand Hybrid series):
Purchased in Canada: 5-year warranty
Purchased outside Canada: 1-year warranty
Chief1-year limited
Christie Digital3-year
ClearViewDVR (Digital Video Recorder), NVR (Network Video Recorder),
Camera and Accessories
: 7-year warranty
Cole Clark3-year limited
CSI (Artel)3-year limited
Da-Lite1-yearContour and Advantage: 5-year warranty
DigiflexCustom Products: 5-year limited warranty
Fiber Optics: 1-year limited warranty
Dataflex: lifetime limited warranty
Performance: lifetime limited warranty
Premium: lifetime limited warranty
Professional Touring: lifetime limited warranty
Snakes: 5-year limited warranty
Video: lifetime limited warranty
dnp1-year
DuesenbergLimited lifetime
EAW Commercial6-yearAccessories: 2-year warranty
Electronics: 2-year warranty
EAW6-yearProcessors: 2-year warranty
Electronics: 2-year warranty
Weather-Protected (WP)
Loudspeakers: 5-year warranty
Accessories: 2-year warranty
Elation Professional2-yearElation Professional Product Rechargeable Batteries: 6 months limited
Discharge lamps and all product accessories are not covered by a warranty
Fulcrum Acoustic5-year limitedAccessories: 2-year warranty
Electronics: 2-year warranty
Loudspeakers: 5-year warranty
Processors: 2-year warranty
Furman1-5 years (product specific)BAT1500-EXT Battery: 2-year limited warranty
Elite Series: 3-year limited warranty
F1000/F1500 UPS Series: 3-year limited warranty, 2 years on the batteries
In Wall & In Line AC Conditioners: 3-year limited warranty

Power Station Series
PST-2+6 and PST-6: 1-year limited warranty
PST-8 and PST-8D: 3-year limited warranty
Reference Series i: 5-year limited warranty
Genelec2-yearFor an additional 3 years of warranty, register on the Genelec website
Global TrussTruss & Clamps (on material & welding), Manual Chain Hoist (on chain & mechanics): 1-year warranty
Truss Covers/Stretch Shapes, Crank Stands: 90-day warranty
Hiscox3-year
IC Realtime10-yearIR Rings (the illumination ring circuit board,
LEDs and components mounted on the board) and Hard Drives:
3-year warranty
10-year warranty exceptions
Just Add Power1-year2G/2G+ HD over IP products: 3-year limited
Limited warranty exceptions
Keeley1-year
Konig & Meyer5-year limited10-year guarantee of availability for most spare parts
KordzPassive cables: lifetime warranty
Active cables: 2-year warranty
Leprecon2-year limited
LittliteLifetimeSolid state electronic components, including LED elements, solid state dimming circuitry
and voltage conversion:
5-year warranty
Luxul3-yearLimited warranty exceptions
Marinco5-year limited
MONOLimited lifetimeLimited warranty exceptions
Moog Music1-year
MusicNomadn/a
Nest2-year limitedNest Pro Dealers: 5-year
Limited warranty exceptions
Neutrikn/a
NS DesignCR Series: 5-year warranty
NXT Series: 3-year warranty
WAV Series: 2-year warranty
NTI1-year
OmniMount1-year
On-Stage Stands1-year
One Control1-year limited
Outlaw Effects1-year
PanamaxSmart Plugs (BlueBolt): 1-year
Rackmount Power Management: 3-years
Battery Backup: 3-years
Compact or Floor Models: Lifetime Warranty
Direct Plugin Models: Lifetime Warranty
Add-On Modules: Lifetime Warranty
Phase 31-year
Pioneer AudioXPRS Series (Parts & Labour): 5-year warranty
Pioneer DJ1-yearApplicable on Pioneer products purchased through an authorized Canadian Pioneer dealer.
Pro Control3-yearBatteries: 1-year
Limited warranty exceptions
QSC3-year limitedAmplifiers and Speakers: 3 years limited
Mixers: 1 year limited
Accessories: 90 days limited
RMXa, PLX2, CMXa, GX, GXD, K, K.2, KW Series: additional 3 years of warranty upon registration on the QSC
website for a total of 6 years limited warranty
Touchmix-8, Touchmix-16, TouchMix-30: additional 2 years of warranty upon registration on the QSC
website for a total of 3 years limited warranty
Quiltern/aAmplifiers: 3-year warranty
Footswitches, covers, cabinets, handles and cabinet hardware : 1-year warranty
All other accessories: 90-days
REANn/a
RTI3-yearBatteries: 1-year
Limited warranty exceptions
Shure2-year limitedUnless the warranty document accompanying any Shure product otherwise expressly indicates,
all Shure products carry a 2-year limited warranty.SFM handles all repairs and/or replacement
(at its own discretion) on all defective Shure products except for products manufactured by:

Countryman Distributed Products Warranty

Please note that Countryman products are manufactured, warranted, and serviced
exclusively by Countryman Associates. Countryman products come with a 1-year limited warranty.
All service related returns should be sent to Countryman at the address below:

Countryman Associates Inc.

195 Constitution Drive
Menlo Park, CA 94025
Phone: 800-669-1422 or 650-364-9988
Fax: 650-364-2794
sales@countryman.com
www.countryman.com

Please contact Countryman before sending in product for service.
Please do not send product directly to SFM as this will cause a delay
in the service return.

Professional Wireless Systems Distributed Products Warranty

Please note that Professional Wireless Systems (PWS) products are manufactured, warranted,
and serviced exclusively by Professional Wireless Systems. PWS products come with a 1- year limited warranty.
All service related returns should be sent to the address below:

Professional Wireless Systems

9401 American Eagle Way, Suite 100
Orlando, FL 32837-8380
Phone: 407-240-2880
Fax: 407-888-0689
sales@professionalwireless.com
www.professionalwireless.com

Please contact Professional Wireless Systems before sending in product for service.
Please do not send product directly to SF Marketing Inc. as this will cause a delay in the service return.
SKBLimited lifetimeLimited warranty exceptions
Stewart Audio3-year limited
Telex / RTS1-year limitedAudioCom: 1-year limited warranty
Headsets & Earsets: 1-year limited warranty
RadioCom: 3-year limited warranty
Re-Banding Program
Timber Tonesn/a
Voodoo Lab5-year
Wireless Solution1-year limited
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