Warranty Information

In addition to our comprehensive, state-of-the art service facilities in Montreal, SFM maintains a number of regional authorized warranty depots. To ensure that we’re able to resolve your issue as quickly and painlessly as possible, we ask that you take a minute to read our Service and Repair Guidelines before returning any items to us or one of our service centers.

SupplierBasic WarrantyExceptions
ADJ1-year limitedNon-LED Lighting Products: 1-year limited
Laser (excluding laser diodes): 1-year limited
Laser Diodes: 6 month limited
LED Products: 2-year limited (Canada only)
Batteries: 180 days limited
StarTec Series: 1-year limited
DMX Controllers: 2-year limited
Limited warranty exceptions
AlvarezLimited lifetimeEQ systems, pick ups, electronic tuners and other electronic components: 2 years
American Audio1-year limitedV-Plus Series Amplifiers: 3-year limited
Limited warranty exceptions
Animals Pedal1-year limited
Antari1-year limitedMSDS sheets
Artel3-year limited
Atlona-Units purchased before June 1, 2013: 3-year warranty
Units purchased as of June 1, 2013: 10-year warranty
Attero Tech-Units sold prior to April 2018: 2-year warranty
Units sold as of April 2018: 5-year warranty
Avante Audio3-year
BandLab Machines1-year
Canare1-year limited
Casio-Keyboards, synthesizers pianos (CDP Series), and DJ units: 1-year warranty
Pianos (CGP, PX and AP Series):
Purchased in Canada: 3-year warranty
Purchased outside Canada: 1-year warranty

Pianos (Grand Hybrid series):
Purchased in Canada: 5-year warranty
Purchased outside Canada: 1-year warranty
Christie Digital3-yearAPS Series: 5-year/10,000 hours
Da-Lite1-yearContour and Advantage: 5-year warranty
DigiflexCustom Products: 5-year limited warranty
Fiber Optics: 1-year limited warranty
Dataflex: lifetime limited warranty
Performance: lifetime limited warranty
Premium: lifetime limited warranty
Professional Touring: lifetime limited warranty
Snakes: 5-year limited warranty
Video: lifetime limited warranty
DuesenbergLimited lifetime
Dynamic MountingLimited lifetimePower components and gas springs: 5-year warranty
EAW Commercial6-yearAccessories: 2-year warranty
Electronics: 2-year warranty
EAW6-yearProcessors: 2-year warranty
Electronics: 2-year warranty
Weather-Protected (WP)
Loudspeakers: 5-year warranty
Accessories: 2-year warranty
Elation Professional2-yearElation Professional Product Rechargeable Batteries: 6 months limited
Discharge lamps and all product accessories are not covered by a warranty
Fulcrum Acoustic5-year limitedAccessories: 2-year warranty
Electronics: 2-year warranty
Loudspeakers: 5-year warranty
Processors: 2-year warranty
Furman1-5 years (product specific)BAT1500-EXT Battery: 2-year limited warranty
Elite Series: 3-year limited warranty
F1000/F1500 UPS Series: 3-year limited warranty, 2 years on the batteries
In Wall & In Line AC Conditioners: 3-year limited warranty

Power Station Series
PST-2+6 and PST-6: 1-year limited warranty
PST-8 and PST-8D: 3-year limited warranty
Reference Series i: 5-year limited warranty
Genelec2-yearFor an additional 3 years of warranty, register on the Genelec website
Global TrussTruss & Clamps (on material & welding), Manual Chain Hoist (on chain & mechanics): 1-year warranty
Truss Covers/Stretch Shapes, Crank Stands: 90-day warranty
Just Add Power1-year2G/2G+ HD over IP products: 3-year limited
Limited warranty exceptions
Koch1-yearTubes: 6-month warranty
Konig & Meyer5-year limited10-year guarantee of availability for most spare parts
KordzPassive cables: lifetime warranty
Active cables: 2-year warranty
Leprecon2-year limited
LittliteLifetimeSolid state electronic components, including LED elements, solid state dimming circuitry
and voltage conversion:
5-year warranty
Luxul3-yearLimited warranty exceptions
Marinco5-year limited
MONOLimited lifetimeLimited warranty exceptions: Does not cover wear and tear such as rips, tears, peels, and fading. It does not cover zippers beyond two years, nor issues arising from abuse/misuse of the product or damages by rough handling during transport e.g. airlines
Moog Music1-year
MWM1-2 years (product specific)2-year limited for MWM branded products: Phase Essential, Phase Ultimate, Phase case only.
1-year limited for MWM branded products: Mixfader, Mixfader Dock, MIxfader Case, ProLink only.
Nest2-year limitedNest Pro Dealers: 5-year
Limited warranty exceptions
Neutrik1-year limited
NilesAccess: 2-year limited warranty
Amplifiers: 2-year limited warranty
Control: 2-year limited warranty
Parts: 3-month limited warranty
Process: 10-year limited warranty
Speakers: Limited Life Time Warranty - excluding:
           - powered subwoofers - 2-year limited warranty
           - in-ground subwoofers - 5-year limited warranty
NS DesignCR Series: 5-year warranty
NXT Series: 3-year warranty
WAV Series: 2-year warranty
Odyssey Casesn/aOdyssey Cases Warranty Policy
On-Stage Stands1-year
One Control1-year limited
Outlaw Effects1-year
PanamaxSmart Plugs (BlueBolt): 1-year
Rackmount Power Management: 3-years
Battery Backup: 3-years
Compact or Floor Models: Lifetime Warranty
Direct Plugin Models: Lifetime Warranty
Add-On Modules: Lifetime Warranty
Additional information
Pioneer AudioXPRS Series (Parts & Labour): 7-year warranty
Pioneer DJ1-yearApplicable on Pioneer products purchased through an authorized Canadian Pioneer dealer.
Pro Control3-yearBatteries: 1-year
Limited warranty exceptions
QSC Amplifiers and Speakers: 3-year limited
Mixers and CP Series speakers: 1-year limited
RMXa, CMXa, PLX2, GX, GXD, K, KW, K.2 and KS: 3-year limited + additional 3 years of warranty upon registration on the QSC website for a total of 6 years limited warranty**
TouchMix-8, TouchMix-16, TouchMix-30 Pro: 1-year limited + additional 2 years of warranty upon registration on the QSC website for a total of 3 years limited warranty**
CP8 and CP12: 1-year limited + additional 5 years of warranty upon registration on the QSC website for a total of 6 years limited warranty**
Accessories: 90 days limited

**Registration on QSC website must be completed within 30 days of purchase**
Quiltern/aAmplifiers: 3-year warranty
Footswitches, covers, cabinets, handles and cabinet hardware : 1-year warranty
All other accessories: 90-days
RTI3-yearBatteries: 1-year
Limited warranty exceptions
Shure2-year limitedRechargeable batteries: 1-year limited

Unless the warranty document accompanying any Shure product otherwise expressly indicates,
all Shure products carry a 2-year limited warranty.SFM handles all repairs and/or replacement
(at its own discretion) on all defective Shure products except for products manufactured by:

Countryman Distributed Products Warranty

Please note that Countryman products are manufactured, warranted, and serviced
exclusively by Countryman Associates. Countryman products come with a 1-year limited warranty.
All service related returns should be sent to Countryman at the address below:

Countryman Associates Inc.

195 Constitution Drive
Menlo Park, CA 94025
Phone: 800-669-1422 or 650-364-9988
Fax: 650-364-2794

Please contact Countryman before sending in product for service.
Please do not send product directly to SFM as this will cause a delay
in the service return.

Professional Wireless Systems Distributed Products Warranty

Please note that Professional Wireless Systems (PWS) products are manufactured, warranted,
and serviced exclusively by Professional Wireless Systems. PWS products come with a 1- year limited warranty.
All service related returns should be sent to the address below:

Professional Wireless Systems

9401 American Eagle Way, Suite 100
Orlando, FL 32837-8380
Phone: 407-240-2880
Fax: 407-888-0689

Please contact Professional Wireless Systems before sending in product for service.
Please do not send product directly to SF Marketing Inc. as this will cause a delay in the service return.
SKBLimited lifetimeSKB Soft Products (cases and interiors): 1 year warranty
Limited warranty exceptions
SonyMost products including televisions: 1-year
ES Receivers: 5-year
Projectors: 3-year
Projector Lamps: 90 days
Additional information
Stewart Audio3-year limited
Telex / RTS1-year limitedAudioCom: 1-year limited warranty
Headsets & Earsets: 1-year limited warranty
RadioCom: 3-year limited warranty
Voodoo Lab5-year
Wireless Solution1-year limited