What is the process for becoming a dealer?
If you are interested in becoming an SFM customer, please contact us at 1-800-363-8855 and one of our sales representatives will walk you through the application process.
Help! I need to get my product serviced, where should I go?
If you're a current SFM customer, please visit our Return Authorization section or consult the Authorized Service Centers locators. If you're not an SFM customer and bought the product from one of our authorized dealers, ...
Where can I find information on my account status?
SFM customers located in Canada can log into the SFM ALL Access portal to view their invoices, order status and pricing. If you don't have access to the portal or have lost your password, please ...
What is my CSID number ?
At SFM, we are always striving to find ways to better serve you. When it comes to customer service, we are committed to having a real person available when you call us. The majority of ...
Why don’t you have your dealers’ names listed on your website?
SFM distributes a wide variety of products through our network of dealers. Some sell pro audio and/or lighting, some only service the installation and contracting markets, some are AV Rental specialists and others are retail ...
Support and feedback
If you need a hand with SFMSHOP whether it’s help with your order, finding a product or just to provide your feedback, your Customer Care Specialist is just a phone call away to assist you ...
Pricing
B-Stock Products are priced incorporating a discount that is in addition to any sales programs or promotions that may be in effect at time of purchase. Demo & Used Products as well as Clearance & Overstock Products are net ...
Condition of products
B-Stock Products are categorised and graded as follows: Cosmetic Packaging Defects, Physical Packaging Damage or Original Packaging Missing. In these three cases, the product is new and in perfect condition, but the packaging has been damaged. ...
What’s the difference between b-stock, demo products and used products?
B-Stock Products are new inventory items that do not meet our selling standards due to minor damage or defects that occurred during handling and transport. We have several categories of b-stock items, all of which ...
