FAQ
If you are interested in becoming an SFM customer, please contact us at 1-800-363-8855 and one of our sales representatives will walk you through the application process.
If you’re a current SFM customer, please visit our Return Authorization section or consult the Authorized Service Centers locators.
If you’re not an SFM customer and bought the product from one of our authorized dealers, please return the product back to the store if it’s still under warranty.
SFM customers located in Canada can log into the SFM ALL Access portal to view their invoices, order status and pricing. If you don’t have access to the portal or have lost your password, please contact allaccess@sfm.ca.
SFM customers located in the United States can contact their Customer Care Specialist at 1-888-856-1919.
At SFM, we are always striving to find ways to better serve you. When it comes to customer service, we are committed to having a real person available when you call us. The majority of calls from our customers are questions concerning inventory, pricing, products, orders and shipments. Many of these calls are being placed to our reception desk and too often end up in voice mail or dead-end transfers. In order to address your inquiries more efficiently, we provide our customers with a pin that redirects you directly to your Inside Sales Representative. If you would like to obtain your CSID number, please contact us.
SFM distributes a wide variety of products through our network of dealers. Some sell pro audio and/or lighting, some only service the installation and contracting markets, some are AV Rental specialists and others are retail music stores which primarily sell products used by people who create or perform music. By communicating directly with you when you need to find a source for our products, we can connect you with someone who is familiar with and stocks the products that you are interested in.
To get connected to an SFM dealer in your area please contact us.
If you need a hand with SFMSHOP whether it’s help with your order, finding a product or just to provide your feedback, your Customer Care Specialist is just a phone call away to assist you with your shopping experience on SFMSHOP.
Phone: 514-780-2075
Toll free: 1-888-856-1919
Please have your CSID number on hand or press 4 to reach an available representative.
Email: sfmshop@sfm.ca
B-Stock Products are priced incorporating a discount that is in addition to any sales programs or promotions that may be in effect at time of purchase.
Demo & Used Products as well as Clearance & Overstock Products are net priced, so the price listed is the final price regardless of any sales programs or promotions that may be in effect at time of purchase.
All pricing and quantities will be confirmed prior to shipping and you can adjust your order during this window.
B-Stock Products are categorised and graded as follows: Cosmetic Packaging Defects, Physical Packaging Damage or Original Packaging Missing. In these three cases, the product is new and in perfect condition, but the packaging has been damaged. Occasionally, the actual product has some very minor damage and these defects are indicated as Minor Cosmetic Damage or Visible Cosmetic Damage.
Demo & Used Products are categorised and graded as follows: No Defects, Minor Cosmetic Damage, Visible Cosmetic Damage or Physical Damage. Demo & Used Products packaging may also show signs of wear or damage.
B-Stock Products are new inventory items that do not meet our selling standards due to minor damage or defects that occurred during handling and transport. We have several categories of b-stock items, all of which are identified as one of the following: Cosmetic Packaging Defects, Physical Packaging Damage or Original Packaging Missing. In these three cases, the product is in perfect condition, but the packaging has been damaged. Occasionally, the actual product has some very minor damage and these defects are indicated as Minor Cosmetic Damage or Visible Cosmetic Damage. All b-stock products are fully covered by the manufacturers standard warranty.
Demo Products have been used by SFM sales reps or staff as demo units in tradeshows or trainings. Demo products have remained in our possession and have never been sold to a customer. Demo products are graded as to their condition and priced accordingly. All demo products are inspected and tested and are fully covered by the manufacturers standard warranty.
Used Products have been sold to and used by a customer before being returned to us. In many cases these are service loaners or long term evaluation or demo items. Used products are graded as to their condition and priced accordingly. All used products are inspected and tested and are fully covered by an SFM 90-day warranty. Demo & used products are categorized and graded as follows: No Defects, Minor Cosmetic Damage, Visible Cosmetic Damage or Physical Damage. Demo & used products packaging may also show signs of wear or damage.
