Welcome to SFM! We are pleased to announce that our customer portal, SFM Connect, is back online!

You can access SFM Connect here, or in the "Services" section of the site navigation.

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Help and support

Need assistance? Get fast and reliable support when you need it.

We’re committed to providing fast, reliable assistance to keep your AV products and solutions running efficiently.

From product support, repairs, returns, and warranty, our goal is to provide the support you need, exactly when you need it.

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Open a service ticket for technical support.

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Learn about the returns process and start an RMA.

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Check your product’s warranty.

See our compiled technical FAQs and help articles all in one spot.

Looking for Plus+ services? Right this way.

Support is just a click, call, message, or chat away.

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By phone

Our dedicated phone support team is ready to assist you with personalized service and solutions whenever you need them.

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By email

Email our customer support team for answers to your questions and assistance with product issues.

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Online form

Contact our customer support team easily through our online form for prompt assistance.