We’re here to help
We understand that our products are often used in mission-critical applications, and for critical time-sensitive events. Malfunctions aren’t an option. Downtime isn’t an option. Trust our qualified repair service to give you excellent turnaround times for repairs even down to the component level.
We have a dedicated in-house team of skilled, manufacturer-trained bench technicians and customer care representatives—backed by an extensive spare parts inventory, diagnostic and repair equipment, and ongoing training.
Repairs
For repairs and service support, choose one of the options below. You’ll find links to submit an RMA, locate an authorized service centre, review our service policy, and access warranty details.
RMA Request Form
Before submitting an RMA, please confirm the product is defective. “No Fault Found” submissions may incur an estimate fee, even under warranty.
Need help? Contact our Technical Application Group at TAG@sfm.ca
For more details about our Service and Repair policy, click here.
Service Centres
Find an authorized service centre near you.
Service & Repair Policy
Review our full service and repair policy.
Warranty Information
Access complete warranty info for supported products.
For return and replacement of Shure earphones and headphones, click here.
RMA Request Form
Note: Before submitting this RMA request, please ensure that the product is indeed defective. Occasionally, we receive items for servicing only to find no fault with it. In such cases, we reserve the right to charge an estimate fee for the time spent processing and diagnosing a “No Fault Found,” even for products under warranty.
If you would like assistance in confirming whether a product is defective, please contact our Technical Application Group via email at: tag@sfm.ca
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