a man in a suit holding a shield with a check mark

Warranty information

Trusted Warranty Support Across Canada

In addition to our comprehensive, state-of-the art service facilities in Montreal, Quebec, SFM is associated with several regional authorized warranty depots across Canada.

To ensure that we’re able to resolve your issue as quickly and easily as possible, here’s how our returns process works.

See our service & repair policy

a group of people sitting at desks in an office

Looking for Protect+ enhanced warranty? Right this way.

a black arrow pointing down on a white background

Warranty Info by Supplier.

Supplier	Basic warranty	Exceptions
ADJ	1 year limited	Batteries: 180 days limited DMX controllers: 2 years Non-LED lighting products: 1 year limited Laser (excluding laser diodes): 1 year limited Laser diodes: 6 months limited LED products: 2 years limited (Canada only) StarTec Series: 1 year limited Limited warranty exceptions
AlphaTheta	1 year
Alvarez	Limited lifetime	EQ systems, pick ups, electronic tuners and other electronic components: 2 years Warranty registration
American Audio	1 year limited	V-Plus Series amplifiers: 3 years limited Limited warranty exceptions
Antari	1 year limited	–
Apogee	1 year	Warranty policy
Avante Audio	3 years	–
AVID Live Sound	–	Hardware: Limited warranty covers the hardware for one (1) year after it has been acquired by the first user. Accessories: Limited warranty covers cables, terminators, batteries and all other accessories for ninety (90) days after acquired by the first user. Replacements: AVID warrants replacement parts will perform to the same material standards as the original parts for the longer of the remainder of the original warranty period or ninety (90) days from date of shipment from AVID. VENUE \| S6L: All S6L systems now come with 3 years of AVID Advantage Elite Live support, giving you the highest priority care whenever you need help, 24/7. From ultra-fast response times, to same-day hardware exchange shipping, AVID has got you covered so your show always goes on. Support contracts can be renewed on yearly bases after the initial 3 years.
BirdDog	–	Converter products including but not limited to: BirdDog Studio, Mini, Flex family, and 4K Pro Family: 12 months from purchase P-Series PTZ Cameras purchased prior to March 1st, 2023 including, but not limited to: BirdDog P100, P110, P120, PF120, P200, P240, P400, and P4K: 24 months from purchase P and X-Series PTZ Cameras purchased after March 1st, 2023 including, but not limited to: BirdDog P100, P110, X120, P120, PF120, P200, P240, P400, and P4K: 60 months from purchase A-Series PTZ Cameras Including but not limited to: BirdDog Eyes A200, and A300: 12 months from purchase Keyboard controller: 24 months from purchase Mounting hardware: In line with intended mounted device Software: No implied warranty Limited warranty exceptions
Blackmagic Design	1-3 years (product specific)	Most Converters, Decklink, Ultrastudio, Web Presenter and Videohub routers: 3 years Everything else: 1 year More details
Blustream	5 years	–
Bosch	–	Bosch Conference Systems: 3 years Batteries in discussion units, headphones and ID Cards: 1 year Bosch Public Address Systems: 3 years
Canare	1 year limited	–
Casio	–	Keyboards (CDP, CDP-S, CTS, CTX, LK, SA, WK Series): 1 year Pianos (AP, CGP, PX, PX-S Series): – Purchased in Canada: 3 years – Purchased outside Canada: 1 year Pianos (Grand Hybrid Series): – Purchased in Canada: 5 years – Purchased outside Canada: 1 year Warranty registration
Christie Digital	–	3-chip DLP® projectors (including Christie RGB pure laser projectors): 3 years 1-chip DLP® projectors (laser phosphor): 3 years or 20,000 hours of operation, whichever occurs first LCD panels: 3 years Accessories: 1 year
Digiflex	–	Warranty policy
Duesenberg	Limited lifetime	–
Dynacord	–	Electronics: 3 Years Non-Powered Speakers: 5 Years Powered Speakers: 3 Years Speaker Accessories & Hardware: 1 Year
EAW	–	All products: 6 years warranty Spare parts: 2 years warranty Warranty policy Warranty applies to any products already purchased
Electro-Voice	–	Amplifiers/Signal Processing: 3 Years Non-Powered Speakers: 5 Years Powered Speakers: 3 Years Speaker Accessories & Hardware: 1 Year Wired Microphones: 3 Years Wireless Microphones (RE2 and RE300): 2 Years Wireless Mic & Powered Accessories: 3 Years University Sound Speakers: 3 Years
Eliminator Lighting	1 year limited	All Eliminator Lighting products (except laser diodes): 1 year limited (products include: special effect lighting, intelligent lighting, UV lighting, strobes, fog machines, bubble machines, mirror balls, PAR cans, trussing, lighting stands, etc., excludes lamps) Laser products: 1 year limited (exclude laser diodes which have a 6-month limited warranty) Batteries: 180 days limited Warranty policy
Fujinon	–	Lens and accessories (parts and labour): 2 years LA16x8, MK18-55, MK50-135 (parts and labour): 1 year
Furman	1-5 years (product specific)	BAT1500-EXT battery: 2 years limited Elite Series: 3 years limited F1000/F1500 UPS Series: 3 years limited, 2 years on the batteries In-wall & inline AC conditioners: 3 years limited Power Station Series PST-2+6 and PST-6: 1 year limited PST-8 and PST-8D: 3 years limited Reference Series i: 5 years limited Warranty policy
Genelec	2 years	For an additional 3 years of warranty on parts, register on the Genelec website
Global Truss	–	Truss & clamps (on material & welding): 1 year Manual chain hoist (on chain & mechanics): 1 year Truss covers/stretch shapes: 90 days Crank stands: 90 days
Harmony	2 years	Warranty policy
Heritage Guitars	2 years	Warranty policy
ICE Cables	1 year limited	For an additional 24 years of warranty, register on the ICE Cables website. Warranty policy
Just Add Power	1 year	2G/2G+ HD over IP products: 3 years limited Limited warranty exceptions
Keeley	2 years	Warranty policy
Konig & Meyer	5 years limited	Spare parts: 10 years Warranty policy
LEA Professional	5 years	–
Littlite	Lifetime	Solid state electronic components, including LED elements, solid state dimming circuitry and voltage conversion: 5 years
Luxul	3 years	Limited warranty exceptions
Marinco	5 years limited	–
MONO	Limited lifetime	Does not cover wear and tear such as rips, tears, peels, and fading. It does not cover zippers beyond two years, nor issues arising from abuse/misuse of the product or damages by rough handling during transport e.g. airlines. Limited warranty exceptions
MusicNomad	n/a	–
MWM	1-2 years (product specific)	Phase Essential, Phase Ultimate, Phase Case: 2 years limited ProLink : 1 year limited
NETGEAR	-	Warranty policy
Neutrik	1 year limited	–
Odyssey Cases	n/a	Warranty policy
Outlaw Effects	1 year	–
Panamax	–	Smart plugs (BlueBolt): 1 year Rackmount power management: 3 years Battery backup: 3 years Compact or floor models: Lifetime Direct plug-in models: Lifetime Add-on modules: Lifetime Additional information
Pioneer Audio	–	XPRS Series: 3 years + additional 2 years of warranty (for amplifier parts) OR additional 4 years of warranty (for other parts such as speaker drivers) upon registration on the Pioneer website Registration on Pioneer website must be completed within 90 days of purchase**
Pioneer DJ	1 year	Applicable on Pioneer DJ products purchased through an authorized Canadian Pioneer DJ dealer. HDJ-X10, HDJ-X7, HDJ-X5, HDJ-S7: 2 years CM: 5 years VM: 1 year
Pro Control	3 years	Batteries: 1 year Limited warranty exceptions
QSC	–	Amplifiers, processors, speakers and touchscreens: 3 years limited Mixers and CP Series speakers: 1 year limited RMXa, CMXa, PLX2, GX, GXD, K, KW, K.2 and KS: 3 years limited + additional 3 years of warranty upon registration on the QSC website for a total of 6 years limited warranty TouchMix-8, TouchMix-16, TouchMix-30 Pro: 1 year limited + additional 2 years of warranty upon registration on the QSC website for a total of 3 years limited warranty CP8 and CP12: 1 year limited + additional 5 years of warranty upon registration on the QSC website for a total of 6 years limited warranty Accessories: 90 days limited Registration on QSC website must be completed within 30 days of purchase**
REAN	n/a	–
RTI	3 years	Batteries: 1 year Limited warranty exceptions
RTS	–	Microphones, Headsets Accessories & Hardware: 1 year All other products: 3 years
Serato	–	If the Serato product you have purchased from SFM is faulty, please contact RMA@sfm.ca and we will provide a replacement. We will only accept goods returned with prior notification through correspondence with our RMA department.
Shure	2 years limited	Rechargeable batteries: 1-year limited Q5X: 1-year limited Unless the warranty document accompanying any Shure product otherwise expressly indicates, all Shure products carry a 2-year limited warranty. SFM handles all repairs and/or replacement (at its own discretion) on all defective Shure products except for products manufactured by: Professional Wireless Systems Distributed Products Warranty: Please note that Professional Wireless Systems (PWS) products are manufactured, warranted, and serviced exclusively by Professional Wireless Systems. PWS products come with a 1-year limited warranty. All service related returns should be sent to the address below: Professional Wireless Systems 9401 American Eagle Way, Suite 100, Orlando, FL 32837-8380 Phone: 407-240-2880 \| Fax: 407-888-0689 sales@professionalwireless.com \| www.professionalwireless.com Please contact Professional Wireless Systems before sending in product for service. Please do not send product directly to SFM as this will cause a delay in the service return.
SKB	Limited lifetime	SKB soft products (cases and interiors): 1 year Pedal boards and carrying bag (cases and interiors): 5 years Limited warranty exceptions
Sony	–	Most products including televisions: 1 year ES receivers: 5 years Projectors: 3 years Projector lamps: 90 days Warranty policy
Technics	2 years	–
Teisco	1 year	Warranty policy
Two Notes	–	Parts & labour: 2 years
Visionary	2 year limited	–
Voodoo Lab	5 years	–
Waves	-	LV1 Classic, IONIC24, IONIC16 : 2 years SoundGrid Servers, DigiGrid, SoundGrid I/O’s, DSPRO : 1 year For further details about coverage, please see Waves' warranty policy.

Supplier

Basic warranty

Exceptions

ADJ

1 year limited

Batteries: 180 days limited DMX controllers: 2 years
Non-LED lighting products: 1 year limited
Laser (excluding laser diodes): 1 year limited
Laser diodes: 6 months limited LED products: 2 years limited (Canada only)
StarTec Series: 1 year limited
Limited warranty exceptions

AlphaTheta

1 year

Alvarez

Limited lifetime

EQ systems, pick ups, electronic tuners and other electronic components: 2 years
Warranty registration

American Audio

1 year limited

V-Plus Series amplifiers: 3 years limited
Limited warranty exceptions

Antari

1 year limited

–

Apogee

1 year

Warranty policy

Avante Audio

3 years

–

AVID Live Sound

–

Hardware: Limited warranty covers the hardware for one (1) year after it has been acquired by the first user.
Accessories: Limited warranty covers cables, terminators, batteries and all other accessories for ninety (90) days after acquired by the first user.
Replacements: AVID warrants replacement parts will perform to the same material standards as the original parts for the longer of the remainder of the original warranty period or ninety (90) days from date of shipment from AVID.
VENUE | S6L: All S6L systems now come with 3 years of AVID Advantage Elite Live support, giving you the highest priority care whenever you need help, 24/7. From ultra-fast response times, to same-day hardware exchange shipping, AVID has got you covered so your show always goes on. Support contracts can be renewed on yearly bases after the initial 3 years.

BirdDog

–

Converter products including but not limited to: BirdDog Studio, Mini, Flex family, and 4K Pro Family: 12 months from purchase
P-Series PTZ Cameras purchased prior to March 1st, 2023 including, but not limited to: BirdDog P100, P110, P120, PF120, P200, P240, P400, and P4K: 24 months from purchase P and X-Series PTZ Cameras purchased after March 1st, 2023 including, but not limited to: BirdDog P100, P110, X120, P120, PF120, P200, P240, P400, and P4K: 60 months from purchase
A-Series PTZ Cameras Including but not limited to: BirdDog Eyes A200, and A300: 12 months from purchase
Keyboard controller: 24 months from purchase
Mounting hardware: In line with intended mounted device
Software: No implied warranty
Limited warranty exceptions

Blackmagic Design

1-3 years (product specific)

Most Converters, Decklink, Ultrastudio, Web Presenter and Videohub routers: 3 years
Everything else: 1 year
More details

Blustream

5 years

–

Bosch

–

Bosch Conference Systems: 3 years
Batteries in discussion units, headphones and ID Cards: 1 year
Bosch Public Address Systems: 3 years

Canare

1 year limited

–

Casio

–

Keyboards (CDP, CDP-S, CTS, CTX, LK, SA, WK Series): 1 year
Pianos (AP, CGP, PX, PX-S Series): – Purchased in Canada: 3 years – Purchased outside Canada: 1 year
Pianos (Grand Hybrid Series): – Purchased in Canada: 5 years – Purchased outside Canada: 1 year
Warranty registration

Christie Digital

–

3-chip DLP® projectors (including Christie RGB pure laser projectors): 3 years
1-chip DLP® projectors (laser phosphor): 3 years or 20,000 hours of operation, whichever occurs first
LCD panels: 3 years Accessories: 1 year

Digiflex

–

Warranty policy

Duesenberg

Limited lifetime

–

Dynacord

–

Electronics: 3 Years Non-Powered Speakers: 5 Years
Powered Speakers: 3 Years
Speaker Accessories & Hardware: 1 Year

EAW

–

All products: 6 years warranty
Spare parts: 2 years warranty
Warranty policy **Warranty applies to any products already purchased**

Electro-Voice

–

Amplifiers/Signal Processing: 3 Years
Non-Powered Speakers: 5 Years
Powered Speakers: 3 Years
Speaker Accessories & Hardware: 1 Year
Wired Microphones: 3 Years
Wireless Microphones (RE2 and RE300): 2 Years
Wireless Mic & Powered Accessories: 3 Years
University Sound Speakers: 3 Years

Eliminator Lighting

1 year limited

All Eliminator Lighting products (except laser diodes): 1 year limited (products include: special effect lighting, intelligent lighting, UV lighting, strobes, fog machines, bubble machines, mirror balls, PAR cans, trussing, lighting stands, etc., excludes lamps)
Laser products: 1 year limited (exclude laser diodes which have a 6-month limited warranty)
Batteries: 180 days limited
Warranty policy

Fujinon

–

Lens and accessories (parts and labour): 2 years
LA16x8, MK18-55, MK50-135 (parts and labour): 1 year

Furman

1-5 years (product specific)

BAT1500-EXT battery: 2 years limited
Elite Series: 3 years limited F1000/F1500 UPS Series: 3 years limited, 2 years on the batteries
In-wall & inline AC conditioners: 3 years limited Power Station Series
PST-2+6 and PST-6: 1 year limited PST-8 and PST-8D: 3 years limited
Reference Series i: 5 years limited
Warranty policy

Genelec

2 years

For an additional 3 years of warranty on parts, register on the Genelec website

Global Truss

–

Truss & clamps (on material & welding): 1 year
Manual chain hoist (on chain & mechanics): 1 year
Truss covers/stretch shapes: 90 days
Crank stands: 90 days

Harmony

2 years

Warranty policy

Heritage Guitars

2 years

Warranty policy

ICE Cables

1 year limited

For an additional 24 years of warranty, register on the ICE Cables website.
Warranty policy

Just Add Power

1 year

2G/2G+ HD over IP products: 3 years limited
Limited warranty exceptions

Keeley

2 years

Warranty policy

Konig & Meyer

5 years limited

Spare parts: 10 years
Warranty policy

LEA Professional

5 years

–

Littlite

Lifetime

Solid state electronic components, including LED elements, solid state dimming circuitry and voltage conversion: 5 years

Luxul

3 years

Limited warranty exceptions

Marinco

5 years limited

–

MONO

Limited lifetime

Does not cover wear and tear such as rips, tears, peels, and fading. It does not cover zippers beyond two years, nor issues arising from abuse/misuse of the product or damages by rough handling during transport e.g. airlines.
Limited warranty exceptions

MusicNomad

n/a

–

MWM

1-2 years (product specific)

Phase Essential, Phase Ultimate, Phase Case: 2 years limited ProLink : 1 year limited

NETGEAR

Warranty policy

Neutrik

1 year limited

–

Odyssey Cases

n/a

Warranty policy

Outlaw Effects

1 year

–

Panamax

–

Smart plugs (BlueBolt): 1 year
Rackmount power management: 3 years
Battery backup: 3 years
Compact or floor models: Lifetime
Direct plug-in models: Lifetime
Add-on modules: Lifetime
Additional information

Pioneer Audio

–

XPRS Series: 3 years + additional 2 years of warranty (for amplifier parts) OR additional 4 years of warranty (for other parts such as speaker drivers) upon registration on the Pioneer website**

**Registration on Pioneer website must be completed within 90 days of purchase**

Pioneer DJ

1 year

Applicable on Pioneer DJ products purchased through an authorized Canadian Pioneer DJ dealer.

HDJ-X10, HDJ-X7, HDJ-X5, HDJ-S7: 2 years
CM: 5 years
VM: 1 year

Pro Control

3 years

Batteries: 1 year
Limited warranty exceptions

QSC

–

Amplifiers, processors, speakers and touchscreens: 3 years limited
Mixers and CP Series speakers: 1 year limited
RMXa, CMXa, PLX2, GX, GXD, K, KW, K.2 and KS: 3 years limited + additional 3 years of warranty upon registration on the QSC website for a total of 6 years limited warranty**
TouchMix-8, TouchMix-16, TouchMix-30 Pro: 1 year limited + additional 2 years of warranty upon registration on the QSC website for a total of 3 years limited warranty**
CP8 and CP12: 1 year limited + additional 5 years of warranty upon registration on the QSC website for a total of 6 years limited warranty**
Accessories: 90 days limited **Registration on QSC website must be completed within 30 days of purchase**

REAN

n/a

–

RTI

3 years

Batteries: 1 year
Limited warranty exceptions

RTS

–

Microphones, Headsets Accessories & Hardware: 1 year All other products: 3 years

Serato

–

If the Serato product you have purchased from SFM is faulty, please contact RMA@sfm.ca and we will provide a replacement. We will only accept goods returned with prior notification through correspondence with our RMA department.

Shure

2 years limited

Rechargeable batteries: 1-year limited
Q5X: 1-year limited

Unless the warranty document accompanying any Shure product otherwise expressly indicates, all Shure products carry a 2-year limited warranty. SFM handles all repairs and/or replacement (at its own discretion) on all defective Shure products except for products manufactured by:

Professional Wireless Systems Distributed Products Warranty: Please note that Professional Wireless Systems (PWS) products are manufactured, warranted, and serviced exclusively by Professional Wireless Systems. PWS products come with a 1-year limited warranty. All service related returns should be sent to the address below: Professional Wireless Systems 9401 American Eagle Way, Suite 100, Orlando, FL 32837-8380 Phone: 407-240-2880 | Fax: 407-888-0689 sales@professionalwireless.com | www.professionalwireless.com Please contact Professional Wireless Systems before sending in product for service. Please do not send product directly to SFM as this will cause a delay in the service return.

SKB

Limited lifetime

SKB soft products (cases and interiors): 1 year
Pedal boards and carrying bag (cases and interiors): 5 years
Limited warranty exceptions

Sony

–

Most products including televisions: 1 year
ES receivers: 5 years
Projectors: 3 years
Projector lamps: 90 days
Warranty policy

Technics

2 years

–

Teisco

1 year

Warranty policy

Two Notes

–

Parts & labour: 2 years

Visionary

2 year limited

–

Voodoo Lab

5 years

–

Waves

LV1 Classic, IONIC24, IONIC16 : 2 years
SoundGrid Servers, DigiGrid, SoundGrid I/O’s, DSPRO : 1 year

For further details about coverage, please see Waves' warranty policy.