Resellers wishing to return a product to SFM must first obtain a return authorization number from customer service. All returns are at the reseller's expense and must be shipped with the return authorization number indicated on the shipping label. Restocking fees apply, unless SFM shipped the product in error or it arrived damaged or defective.
Payments:
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Warranty claims
If your product(s) becomes defective and develops a fault due to design or manufacturing fault we are here to help.
F-ONE gives wood its life back. F-ONE is formulated using a complex mixture of the finest ultra refined tree and seed oils to clean, condition & protect your fretboard/fingerboard. 100% free of any lemon oil extracts, waxes, petroleum distillates, silicone, and water. We chose not to use any lemon oil because it contains d-limonene, which is a strong solvent that is used to remove paint and glue. In addition, we believe the high acidity levels of lemon oil can dry out the fretboard over time and require more frequent fretboard care. F-ONE leaves your fretboard looking new, playing great and feeling smooth, never sticky or tacky. Our revolutionary formula penetrates & conditions the wood to dry fast and give it a new look for months. We use 100% naturally produced oils and is safe on all unfinished rosewood, ebony and maple fretboards. F-ONE oil is preferred by some of the most respected repair shops in the world.
F-ONE is a registered trademark of Big Rock Innovations LLC, all rights reserved.
Need some help? Call us on +1 800-363-8855 or email us.
Our team
We are a team of passionate experts, working closely with our loyal partners and valued clients to support them daily in the realization of their audiovisual projects.
Opening times
We are available Monday - Friday, 8:30 am - 5:00 pm EST
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