A new standard for professional services
Plus+ services set a new global standard for professional services in the AV industry. Provided in Canada exclusively by SFM, these services are offered around the world by Midwich Group companies to assist customers and business partners in a multitude of activities related to AV projects and beyond.
Be it technical expertise, product assistance, educational content, and more, Plus+ services have a common goal of ensuring customer satisfaction at all stages of the AV value chain.
**Free support or paid services?** Here’s how to know which you’re getting.
Bespoke programming services
as unique as your project
Outsource your customised control or DSP programming to our expert in-house team.
Ensure expert programming of customized control logic, DSP audio, UX/UI, and more, thanks to Code+. This service can be provided on an individual project basis or during the application of an enterprise standard.
Commissioning services
from SFM
Remote or on-site deployment services to help with the various tasks necessary to commission/deploy a portion of your AV system.
Bring commissioning and deployment to a higher standard through Deploy+. Trained technical staff perform the various tasks necessary to eliminate performance and stability issues in new or current networks.
Specialized training
to ensure consistent project success
Drive consistent project success thanks to specialized training on topics ranging from networked AV fundamentals to brand-specific technology certifications and technical content. Ensure your teams have the knowledge and credentials to deliver exceptional projects.
Onsite engineering contracts
plus remote support
Get engineering support out in the field thanks to Onsite+. Currently this service is limited to onsite troubleshooting but will evolve to offer more robust support/replacement options.
A comprehensive range of pre-sales support
to ensure your projects are set up for success
Avoid potential design-related costs and delays by setting up your project for success from the start with Project+ pre-sales services: network pre-qualification, EASE acoustic simulations, design assistance and validation, and more.
Advanced Replacement Warranty & Premium Support
Minimize downtime and protect your clients’ systems with Protect+.
Get better protection than standard manufacturer warranty with Protect+, our advanced replacement warranty program — Get quick access to advanced replacement hardware, hassle-free logistics, and the expertise of our technical support team, so you can deliver seamless performance throughout the product lifecycle.
Premium service subscription plans to meet your specific needs at all stages of project and product lifecycles
Ensure technical support coverage with Support+ tiered plans
Support+ gives you flexible pricing options to access our range of Plus+ services, to help you maintain optimal performance and peace of mind throughout the lifecycle of your audiovisual systems. Get quick access to the experience and advanced technical expertise of our renowned team of seasoned specialists.
Presenting the SFM Professional Services team
Meet our Professional Services team! The members offer extensive experience in AV and IT applications, specializing in networking, systems integration, programming, digital solutions, pro audio, tech support, and more.
Networking
Technical Support
Remote and Onsite Training
Commissioning and Programming Support
Project Assistance and Validation
Helping drive your business forward
Unlock your company’s potential with Plus+ services. From networking and commissioning to tech support and training, we provide tailored solutions that ensure seamless operations and support throughout your projects.
Contact us to have one of our specialists walk you through what service or plan would be the best match for your projects.