About Plus+
What we do
Do you want to deepen your understanding of the brands and technologies you work with? Need reliable support throughout your AV project? From product qualification and design guidance to commissioning, troubleshooting, warranty care, and more, our Professional Services team is here to support you at every step. Get to know our team!
Our service philosophy
Understanding free support vs. paid service
At SFM, we strive to provide excellent technical assistance and customer care. To ensure clarity and set expectations, we’ve outlined the key differences between our free support and paid service offerings.
What is free support?
No-fee support is designed to address basic needs and minor issues. It’s included as part of our commitment to assisting our customers with product-related questions and initial troubleshooting.
Examples of free support:
Basic troubleshooting for equipment setup.
Assistance with warranty-related inquiries.
General advice on product functionality.
General guidance on projects.
Limitations of free support:
Does not include advanced programming, setup assistance or in-depth design consultation.
Time and scheduling limitations.
What is paid service?
Paid service goes beyond basic support and involves in-depth expertise, extended resources, and tailored solutions to meet your unique needs. Paid services are focused on delivering added value through advanced assistance.
Examples of paid service:
Advanced programming, system setup and network configuration.
Custom training sessions for your team.
Design and implementation of tailored solutions.
Consultation for complex technical design or operational needs.
Limitations of paid service:
Fully customized solution that fits your needs.
Dedicated technician or team.
Service guarantee.
SFM Professional Services team
Meet our Professional Services team! With Canada’s most skilled set of technical specialists, the members of our team have a vast combined experience in AV and IT applications, specializing in networking, systems integration, programming, digital solutions, pro audio, tech support, and more. Each member is dedicated to providing tailored solutions, training, and support to help you achieve outstanding results. With their expertise, you’ll have the guidance needed to overcome technical challenges, optimize performance, and bring your projects to a tier of higher efficiency and functionality.
André Gagnon
Director of Technical\ and Professional Services
Andrew Wilder
Systems integration, conferencing technology, DSP, AVoIP, and RF
Paolo Bizzaro
Live sound applications,\ DSP, and RF
John Young
Live sound applications\ and DSP
Ghyslain Champagne
DJ, lighting,\ and live events
Doug Williamson
IT for AV\ network applications
Arlen Carson
Systems integration, control/DSP, acoustic design, and sound systems
Frédéric Cadrin
Systems integration, control/DSP, and videoconferencing
Étienne Côté-Roy
Coordinator, Professional Services department
Evan Nearing
Systems integration, DSPs, control programming, and videoconferencing
Hugo Chevrette
Pro audio, video post-production, and broadcast
Sebastian Pineda
Pro audio, post-production, DJ and studio recording