Protect+
Advance Replacement Warranty & Premium Support
Help keep your clients’ systems up and running
When hardware fails, a standard warranty process may not be enough.
Your customer may be waiting on an RMA, shipping, repair timelines, replacement availability, or multiple support conversations — all while a room, system, or workflow is disrupted.
Protect+ gives dealers, resellers, and integrators a stronger support option for eligible products purchased through SFM. With advance replacement hardware, helpdesk support, and simplified replacement logistics, Protect+ is designed to help reduce downtime and give your customers greater confidence after the sale.
Because your customer can’t always wait for a repair
A product failure does not just create a warranty case. It can interrupt meetings, classes, events, installations, service calls, and customer operations.
**Protect+ helps create a faster and clearer support path** when eligible hardware needs attention.
Protect+ helps you:
Reduce disruption for your customers
Offer a stronger post-sale support option
Add value to eligible hardware quotes
Simplify replacement conversations
Support customer confidence throughout the product lifecycle
Most warranties promise a repair. Protect+ is built around resolution.
Standard warranty
vs. Protect+
Protect+ does not replace the importance of manufacturer warranty coverage. It enhances the support experience around eligible products so downtime can be reduced and customers can move forward with less disruption.
Common questions about Protect+
Protect+ availability depends on the product, brand, and current program terms. Contact SFM to confirm whether Protect+ can be added to the products you are quoting.
No. Protect+ is designed to enhance the support experience around eligible products. It may overlay or extend aspects of the standard warranty experience depending on the product and program terms.
The main benefit is reduced disruption. Protect+ gives eligible products a stronger support path that may include advanced replacement hardware, helpdesk support, and simplified logistics.
Protect+ is designed for dealers, resellers, and integrators who want to provide customers with added confidence after the sale, especially for systems where downtime matters.
Ask your SFM representative which products are currently eligible and what Protect+ plan options are available.
Free tier Protect+ coverage is included with a selection of BirdDog cameras:
2 years of enhanced coverage from the date of purchase. In the future, extended warranty plans will be offered with Protect+.
Advance replacement hardware dispatched next business day***— minimize downtime.
Free ground shipping both ways — no hidden costs for replacement or return.
Dedicated technical support helpdesk (8 AM – 8 PM ET, Mon-Fri)
Unlimited help desk tickets — get the support you need, when you need it.
*The following products are excluded from this program: P Series, Maki Live, Converters, and Keyboard controllers.
**If a customer request is received and processed before 3 PM EST, and current stock levels allow.
For more information on the exact models currently covered, contact us today!
Already a customer?
Fill out the service request form to get started!
Helping drive your business forward
Unlock your company’s potential with Plus+ services. From networking and commissioning to tech support and training, we provide tailored solutions that ensure seamless operations and support throughout your projects.
Contact us to have one of our specialists walk you through what service or plan would be the best match for your projects.