Support+
Premium service subscription plans to meet your specific needs at all stages of project and product lifecycles
Ensure technical support coverage with Support+ tiered plans.
SFM’s product offering is evolving to give you more competitive pricing for selected brands and product categories. We want to ensure that you have access to the technical support that you need to ensure your project delivery on time and with a high rate of success.
Additionally, Support+ is there to give you flexible pricing options to access our range of Plus+ services, so you can have peace of mind throughout the lifecycle of your audiovisual systems. With exclusive monthly subscription plans in Canada, your technicians will have quick access to the experience and advanced technical expertise of our renowned team of seasoned specialists is or application of an enterprise standard.
Access a range of professional services and support at any stage of your project cycle and beyond, including:
Pre-prod assistance
Debugging during installation
Testing and diagnostics in case of issues during installation
Troubleshooting after a system modification or third-party involvement
Network pre-qualification analysis
And more…
| SKU | SUPPORT+ GOLD | SUPPORT+ SILVER | SUPPORT+ BRONZE | SUPPORT+ FLEX |
|---|---|---|---|---|
| Included bank of hours (Max 25% usage per quarter) | 80 hr | 50 hr | 25 hr | N/A |
| Remote technical support | X | X | X | N/A |
| Extended Phone Support (8am-8pm Eastern time) | X | X | X | N/A |
| Quarterly usage report | X | X | X | N/A |
| Service guarantee – configuration retention (restore last known working configuration) | 90 days | 30 days | 30 days | N/A |
| Network design assistance / validation | X | X | N/A | N/A |
| Advanced configuration help | X | X | N/A | N/A |
| 1 free annual Network Pre-Qualification (12 hrs max) | X | N/A | N/A | N/A |
| 50% discount on IT Networks for AV Professionals class (travel not incl.) | X | N/A | N/A | N/A |
| Annual rollover of unused hours (up to 20%) with plan renewal | X | N/A | N/A | N/A |
| Preferred on-site support rate (pricing upon request) | Call for pricing | Call for pricing | Call for pricing | Call for pricing |
| With 12-month agreement | X | X | X | N/A |
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Helping drive your business forward
Unlock your company’s potential with Plus+ services. From networking and commissioning to tech support and training, we provide tailored solutions that ensure seamless operations and support throughout your projects.
Contact us to have one of our specialists walk you through what service or plan would be the best match for your projects.