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You all have collectively unequivocally resorted my faith and belief in this product! The team is so happy to be continuing to enjoy this product which has been hugely successful for us and our clients. Once again thank you to all at SFM you are all truly an amazing team!! As well to all at EAW!! I’m so I’m pressed at how you all stand behind your product.
Peter Gilroy
OSE - Chief Experience Officer / Owner
Just wanted to write and say that your team went absolutely above and beyond for me the last couple weeks, especially Frederic and Arlen. I had some issues with a Q-SYS project and both of them were able to help me steer clear of some major issues. Frederic especially helped me with a lot of the initial concerns we had whether the project would even work or not. Thank you very much and I look forward to many more years of working with you!
Kyle Gilmar
Peak Technologies - Sales & Integrations Specialist, AScT CTS
Just reaching out to say that the QSC and AV system support Frederic Cadrin provided this past Friday was excellent, he went over and above with some additional insight/direction on the Crestron system that enabled us to bring the entire Hotels AV system back up and running before evening events and weekend.
Cam Wright
Aatel - Operations Manager AV, Communications
Some quotes from the Hillman AV team: Darby Maguire: “Steve Klotz obviously. Shannon Rivard is my main contact for all orders/day-to-day inquiries, and she is always on the ball and never makes a mistake. I love her.” Chelsea Anderson: “Gwen Tillotson is our Credit manager and she’s always amazing too.” Stephen Herne: “Love Andrew! Steve is spectacular! The whole damn team just always exceeds my expectations.” Kellie Moore: “Steve Rules!”
Hillman AV team
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I’m personally thankful for the following individuals time, support, expertise, and humour (because some days it’s better to laugh than cry). Marc St-Jacques, Andrew Wilder, David Tresham, Steve Klotz. The above individuals represent SFM with integrity and are unquestioningly responsible for helping us achieve success in our projects. They continually show us that SFM cares not only about the products they sell, but the integrators which implement those products. It has been this willingness to assist and “make things right”, which our company values are built around; so, it is refreshing to work alongside people who not only share those values but espouse them in their daily interactions with us as well. From our team to yours, Thank you and keep up the great work!
Kahl Boll
Hillman AV - BSc EET & CTS-D, Designer
I have never experienced that level of support and sincere interest in getting my problem resolved before. I know that it was important to me to get my system back up and running and I truly felt that Frederic & Andrew felt the same. That was a new experience for me. The issue wasn't even with anything related to QSC, but we had to rule it out and once we did, both Frederic & Andrew stayed online with the Netgear support team and I to ensure we identified the root cause of my system's failure and that I was able to get it back up. I really appreciated all of their help, insight, patience, and compassion. It set the bar pretty high for the level of support we receive from all partners. Let me know what else you might need and please share my response with both Frederic & Andrew.
Michael Reed
City of Edmonton - Audio visual technician, Fleet and facility services, City operations
One Stop Entertainment has been in business for over 20 years and we have been very fortunate to survive these crazy and unpredictable times! In saying that, we have dealt with many suppliers over the years and feel that in general, it’s been a good experience all around. Once in a while, there are people that go more than the extra mile and it really makes a difference for us, our business and our customers. It’s because of the kind of people I mentioned above that we continue to do business with SF Marketing! Two of those people would be Ghyslain Champagne and Jodi Ruhland. Jodi has help me many times with various circumstances including support, recommendations and returning my calls after hours to get me out of tight situations with new equipment we have purchased or answering questions after hours so I can reply to impatient customers etc. He continues to be there and I appreciate it! Thank you Jodi!!! Another person you have on staff, Ghyslain, whom I’ve never met, but, again went over and above the call of duty! A while back we ran into a situation at an event that would have been a complete disaster if it wasn’t for Ghyslain’s continued support. We had made a substantial lighting order, Movers etc, from SF. The DMX world can be a real problem when you’re not familiar with the software! I called Jodi and he quickly connected me with Ghyslain in the middle of the afternoon on a Friday. Ghyslain spent at least 3 ½ hrs with us as we attempted to operate this new light show we just installed at the local University with the ONYX software. We had a show the following day and it was important to the customer that we had this up and running for that event. The customer had just invested over $30,000 dollars when all was said and done and expected to see results. Understanding the situation, Ghyslain hung in there with us until we thought we had it all under control. The next day, Saturday, being the experienced Lighting Techs that we were with the ONYX program, “Sarcasm”, we accidently erased the hours of work we had done with Ghyslain. We quickly called Ghyslain and he answered. He was driving, on his way for a weekend with his family. He asked me to call back in a half hour where he sat in his car for another couple of hours saving our butt! I can’t tell you how much that meant to me! Thank you and your Family Ghyslain!!! I have been meaning to send this message numerous times but we have been so busy and it just got put on the back burner. I want SF Management to know that these guys have gone way above what is expected and this is a big part of why we continue to do business with SF Marketing. Thank you Jodi and Ghyslain!!!
Fred Alexander
One Stop Entertainment - Owner
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