If you have a product to return within Canada, you’re in the right place.
Our promise is to deliver your products in good condition and to ensure they live up to their claims. However, we understand that things don’t always go as planned. So whether the products you received are defective, or there was an error on behalf of SFM, you can start the return process by following the steps below.
If you purchased your product from SFM →
Please contact your Inside Sales Representative or your Sales Representative.
By phone
1-888-856-1919
For Returns: Select Option 2*
By email
RMA@sfm.ca
Please supply the information indicated below
Required information
You’ll be asked to provide specific information during the return process. To facilitate the procedure, please have the following information on hand:
• Account number
• Model number
• Serial number
• Date of purchase
• Reason for return
If you purchased your products from an authorized reseller →
Please contact your authorized reseller to begin the return process.
If you have already tried to return the product to the authorized reseller, and it wasn’t accepted → Please contact your Inside Sales Representative by phone at 1-800-363-8855.
Required information
You’ll be asked to provide specific information during the return process. To facilitate the transaction, please have the following information on hand:
• Account number
• Model number
• Serial number
• Date of purchase
• Reason for return
For return and replacement of Shure earphones and headphones, click here.
