Returns

If you have a product to return, you’ve come to the right place. Our team makes every effort to make the return process as simple as possible because we understand that sometimes things don’t always go as planned. Our promise is to deliver products in good condition that live up to their claims. If the product you received is defective or there was an error on behalf of SFM, follow the steps below to begin your return request.

WHERE DID YOU PURCHASE YOUR PRODUCT?

Returns

If you have a product to return, you’ve come to the right place. Our team makes every effort to make the return process as simple as possible because we understand that sometimes things don’t always go as planned. Our promise is to deliver products in good condition that live up to their claims. If the product you received is defective or there was an error on behalf of SFM, follow the steps below to begin your return request.

WHERE DID YOU PURCHASE YOUR PRODUCT?

SFM

Product(s) originally purchased from SFM

To return your product(s) please contact your Inside Sales Representative or your Sales Representative.

By Phone
1-888-856-1919

Returns: Select Option 2

By Email
RMA@sfm.ca

Information required
You’ll be asked to provide the following information during the return process. To speed up the transaction, be sure to the following details on hand at the time of the call or include it in your email to us.

  • Account number
  • Date of purchase
  • Model number
  • Reason for return
  • Serial number

Authorized Reseller

Product(s) originally purchased from an Authorized Reseller

You may contact the authorized reseller where the product was purchased to return the product.

If you already tried to return product to authorized reseller and it wasn’t accepted, please contact your SFM Inside Sales Representative by phone at 1-800-363-8855.

Information required
You’ll be asked to provide the following information during the return process. To speed up the transaction, be sure to the following details on hand at the time of the call or include it in your email to us.

  • Account number
  • Date of purchase
  • Model number
  • Reason for return
  • Serial number