Product Returns
If you have a product to return within Canada, you’re in the right place.
Our promise to you is that your products are delivered in good condition and that they live up to their claims. And we understand that things don’t always go as planned.
Whether the products you received are defective, or there was an error on behalf of SFM, you can start the return process by following the steps below.
Click below to start your return process.
Where did you purchase your product?
From SFM
For products originally purchased from SFM:
To return your products please contact your Inside Sales Representative or your Sales Representative.
By Phone
1-888-856-1919
Returns: Select Option 2
Please supply the information indicated below
By Email
RMA@sfm.ca
Please supply the information indicated below
Required information
You’ll be asked to provide specific information during the return process. To facilitate the transaction, please have the following information on hand:
- Account number
- Model number
- Serial number
- Date of purchase
- Reason for return
From an Authorized Reseller
For products originally purchased from an Authorized Reseller:
Please contact the authorized reseller you purchased the products from to begin the return process.
It you have already tried to return product to the authorized reseller, and it wasn’t accepted, please contact your Inside Sales Representative by phone at 1-800-363-8855.
Required information
You’ll be asked to provide specific information during the return process. To facilitate the transaction, please have the following information on hand:
- Account number
- Model number
- Serial number
- Date of purchase
- Reason for return