When Downtime Isn’t an Option


Service & Repairs

We respect and understand that our products are often used in mission-critical applications, and for specific, time-sensitive events. Malfunctions aren’t an option. Downtime isn’t an option. Trust the best service and repair service in the business to give you unbeatable turnaround times for repairs even down to the component level.

fix.sfm comprises a dedicated in-house team of skilled, factory-trained bench technicians and customer service representatives–backed by an extensive spart parts inventory, diagnostic and repair equipment, and ongoing training.

If you have a product that needs service, please follow the instructions below.

If you simply want to return a fully-functioning product, please visit the returns section.

Where did you purchase your product?

Directly From SFM

From an Authorized Reseller

Where did you purchase your product?

Directly From SFM

For products originally purchased from SFM:

For service and repairs of products purchased from SFM, you can either send them back to SFM, or to an Authorized Service Centre near you.
Choose one of the following.

I would like to send my products back to:


> Authorized Service Centre

From an Authorized Reseller

For products originally purchased from an Authorized Reseller:

Please visit the Authorized Reseller to return your product for service and repairs.

If you prefer to return your product to SFM or to one of our Authorized Service Centres for service and repairs, please note that our supplier warranty only covers one-way shipping whereas your authorized retailer may be able to provide additional options.

Fill in the Return Authorization form to request service and repair at SFM

Visit the Authorized Service Centre locator

Read the SFM Service Policy