tag.sfm

Technical Support Throughout All Stages of the Customer Journey

Home/Technical Support

Our Mission

As one of Canada’s most qualified AV Technical Application Groups (TAG), our mission is to ensure that you are knowledgeable about the brands and technologies you deal with, and also that you’re supported throughout all the stages of a project.

From initial product qualification and design assistance, to commissioning, troubleshooting, and beyond, we consider it our job to assist you in exceeding your clients’ expectations.

Pre-Sale Services

Equipment qualification and alternate product recommendations

Acoustic simulation design (EASE) with loudspeakers distributed by SFM

Technical specifications, documentation, and CAD drawings

IT for AV consulting & network design assistance

Frequency coordination for wireless systems (Shure)

Trainings and certifications

Design-build project assistance

During & After Sale Services

Programming and configuration assistance with systems distributed by SFM

(DSP, Ethernet switch, control systems and equipment)

System and equipment debugging assistance

Installation and commissioning assistance

Trainings

Online Learning with TAG

Additional resources

We’ve compiled a centralized list of all the online learning opportunities offered by our suppliers such as ADJ, Elation Professional, QSC, Shure and more.

To work with us on your next project, please contact your
SFM Sales Representative.
For technical support issues,
visit tag.sfm.ca

The Tag Team

PAOLO BIZZARRO
PAOLO BIZZARROLive Sound Applications & DSP
MARC ST-JACQUES
MARC ST-JACQUESAcoustic Design, Sound Systems & DSP
ANDREW WILDER
ANDREW WILDERMicrophone, Conference Systems & DSP
ANTONY CHLIAROPOULOS
ANTONY CHLIAROPOULOSConference Systems & Broadcast Solutions
DIKRAN POLADIAN
DIKRAN POLADIANDJ Applications
DOUG WILLIAMSON
DOUG WILLIAMSONIT for AV Network Applications
ELIE BELLAMA
ELIE BELLAMAInterconnect & Fiber Optic Market Development
BRENNAN GALLEY
BRENNAN GALLEYDJ, Production and Live Sound Applications