tag.sfm
Technical Support Throughout All Stages of the Customer Journey
Our Mission
As one of Canada’s most qualified AV Technical Application Groups (TAG), our mission is to ensure that you are knowledgeable about the brands and technologies you deal with, and also that you’re supported throughout all the stages of a project.
From initial product qualification and design assistance, to commissioning, troubleshooting, and beyond, we consider it our job to assist you in exceeding your clients’ expectations.
- Create and track your support request.
- Consult the technical knowledge base.
Pre-Sale Services
Equipment qualification and alternate product recommendations
Acoustic simulation design (EASE) with loudspeakers distributed by SFM
Technical specifications, documentation, and CAD drawings
IT for AV consulting & network design assistance
Frequency coordination for wireless systems (Shure)
Trainings and certifications
Design-build project assistance
During & After Sale Services
Programming and configuration assistance with systems distributed by SFM
(DSP, Ethernet switch, control systems and equipment)
System and equipment debugging assistance
Installation and commissioning assistance
Trainings
Online Learning with TAG
Additional resources
We’ve compiled a centralized list of all the online learning opportunities offered by our suppliers such as ADJ, Elation Professional, QSC, Shure and more.
To work with us on your next project, please contact your
SFM Sales Representative.
For technical support issues,
visit tag.sfm.ca
SFM Sales Representative.
For technical support issues,
visit tag.sfm.ca
The Tag Team
