tag.sfm

Technical Support Throughout All Stages of the Customer Journey

Our Mission

As one of Canada’s most qualified AV Technical Application Groups (TAG), our mission is to ensure that you are knowledgeable about the brands and technologies you deal with, and also that you’re supported throughout all the stages of a project.

From initial product qualification and design assistance, to commissioning, troubleshooting, and beyond, we consider it our job to assist you in exceeding your clients’ expectations.

Pre-Sale Services

Equipment qualification and alternate product recommendations

Acoustic simulation design (EASE) with loudspeakers distributed by SFM

Technical specifications, documentation, and CAD drawings

IT for AV consulting & network design assistance

Frequency coordination for wireless systems (Shure)

Trainings and certifications

Design-build project assistance

During & After Sale Services

Programming and configuration assistance with systems distributed by SFM

(DSP, Ethernet switch, control systems and equipment)

System and equipment debugging assistance

Installation and commissioning assistance

Trainings

Additional resources

We’ve compiled a centralized list of all the online learning opportunities offered by our suppliers such as ADJ, Elation Professional, QSC, Shure and more.

To work with us on your next project, please contact your
SFM Sales Representative.
For technical support issues,
visit tag.sfm.ca

The Tag Team

ANDRÉ GAGNON
ANDRÉ GAGNONDirector of Technical and Professional Services
ANDREW WILDER
ANDREW WILDERSystems Integration, DSP, Conferencing Technology, AVoIP, and RF
PAOLO BIZZARRO
PAOLO BIZZARROLive Sound applications, DSP, and RF
BRENNAN GALLEY
BRENNAN GALLEYDJ, Audio Production, Pro Audio, Retail, and System Integration
MARC ST-JACQUES
MARC ST-JACQUESAcoustic Design, Sound Systems, and DSP
JOHN YOUNG
JOHN YOUNGLive Sound Applications and DSP
TIM FAUSER
TIM FAUSERSystems Integration and Control/DSP
GHYSLAIN CHAMPAGNE
GHYSLAIN CHAMPAGNEDJ, Lighting, and Live Events
DOUG WILLIAMSON
DOUG WILLIAMSONIT for AV Network Applications
ELIE BELLAMA
ELIE BELLAMAInterconnect and Fiber Optic Market Development
DAVID TRESHAM
DAVID TRESHAMSystems Integration, Control/DSP Programming, Conferencing, Networking, Audio, Video, and Camera
ARLEN CARLSON
ARLEN CARLSONSystems Integration, Control/DSP, Acoustic Design, and Sound Systems
FRÉDÉRIC CADRIN
FRÉDÉRIC CADRINSystems Integration, Control/DSP, and Videoconferencing
PIERRE-PAUL GIGNAC
PIERRE-PAUL GIGNACSystem Integration, Pro Audio, Acoustic Design, Sound Systems, and DSP
EVAN NEARING
EVAN NEARINGSystems Integration, DSPs, Control Programming, and Videoconferencing
HUGO CHEVRETTE
HUGO CHEVRETTEPro Audio, Video post-production, and Broadcast
SEBASTIAN PINEDA
SEBASTIAN PINEDAProAudio and Studio Recording
DIKRAN POLADIAN
DIKRAN POLADIANDJ Applications