Warranty Information

In addition to our comprehensive, state-of-the art service facilities in Montreal, SFM maintains a number of regional authorized warranty depots. To ensure that we’re able to resolve your issue as quickly and painlessly as possible, we ask that you take a minute to read our Service and Repair Guidelines before returning any items to us or one of our service centers.

SupplierBasic warrantyExceptions
ADJ1 year limitedNon-LED lighting products: 1-year limited
Laser (excluding laser diodes): 1-year limited
Laser diodes: 6 month limited
LED products: 2-year limited (Canada only)
Batteries: 180 days limited
StarTec Series: 1-year limited
DMX controllers: 2-year limited
Limited warranty exceptions
AER2 years
AlvarezLimited lifetimeEQ systems, pick ups, electronic tuners and other electronic components: 2-year warranty
American Audio1 year limitedV-Plus Series amplifiers: 3-year limited
Limited warranty exceptions
Animals Pedal1 year limited
Antari1 year limited
Artel3 years limited
Attero Tech-Units sold prior to March 3, 2020: QSC will honor pre-existing Attero Tech warranty terms stated in the applicable product user manual
Units sold on or after March 3, 2020: 3-year limited warranty for non-accessory products; 90-day limited warranty for accessory products
AVANTE Audio3 years
AVID Live Sound Hardware. Limited warranty covers the hardware for one (1) year after it has been acquired by the first user.

Accessories. Limited warranty covers cables, terminators, batteries and all other accessories for ninety (90) days after acquired by the first user.

Replacements. Avid warrants replacement parts will perform to the same material standards as the original parts for the longer of the remainder of the original warranty period or ninety (90) days from date of shipment from Avid.

VENUE | S6L

All S6L systems now come with three years of Avid Advantage Elite Live support, giving you the highest priority care whenever you need help, 24x7. From ultra-fast response times, to same-day hardware exchange shipping, we’ve got you covered so your show always goes on. Support contracts can be renewed on yearly bases after the initial three years.
AVPro Edge 10 years
BandLab Machines1 year
Blackmagic DesignPlease consult this pdf for all Blackmagic Design product warranties
Bullet Train 10 years
Canare1 year limited
Casio-Keyboards, synthesizers pianos (CDP Series): 1-year warranty
Pianos (CGP, PX and AP Series):
Purchased in Canada: 3-year warranty
Purchased outside Canada: 1-year warranty

Pianos (Grand Hybrid Series):
Purchased in Canada: 5-year warranty
Purchased outside Canada: 1-year warranty
Christie Digital2 yearsAPS Series: 5-year/10,000 hours
ConferX10 years
Da-Lite1 yearContour and Advantage: 5-year warranty
DigiflexCustom products: 5-year limited warranty
Fiber optics: 1-year limited warranty
Dataflex: lifetime limited warranty
Performance: lifetime limited warranty
Premium: lifetime limited warranty
Professional Touring: lifetime limited warranty
Snakes: 5-year limited warranty
Video: lifetime limited warranty
DTS3 years
DuesenbergLimited lifetime
Dynamic MountingLimited lifetimePower components and gas springs: 5-year warranty
EAW6 yearsProcessors: 2-year warranty
Electronics: 2-year warranty
Weather-Protected (WP)
Loudspeakers: 5-year warranty
Accessories: 2-year warranty
Elation Professional2 yearsRechargeable batteries: 6 months limited
Discharge lamps and all product accessories are not covered by a warranty
Eliminator Lighting1 year limited warrantyAll Eliminator Lighting products (except laser diodes): 1-year limited warranty (products include: special effect lighting, intelligent lighting, UV lighting, strobes, fog machines, bubble machines, mirror balls, PAR cans, trussing, lighting stands, etc., excludes lamps)
Laser products: 1-year limited warranty (excluding laser diodes which have a 6-month limited warranty)
Batteries: 180-day limited
Fulcrum Acoustic5 years limitedAccessories: 2-year warranty
Electronics: 2-year warranty
Loudspeakers: 5-year warranty
Processors: 2-year warranty
Furman1-5 years (product specific)BAT1500-EXT battery: 2-year limited warranty
Elite Series: 3-year limited warranty
F1000/F1500 UPS Series: 3-year limited warranty, 2 years on the batteries
In-wall & inline AC conditioners: 3-year limited warranty

Power Station Series
PST-2+6 and PST-6: 1-year limited warranty
PST-8 and PST-8D: 3-year limited warranty
Reference Series i: 5-year limited warranty
Genelec2 yearsFor an additional 3 years of warranty, register on the Genelec website
Global TrussTruss & clamps (on material & welding), manual chain hoist (on chain & mechanics): 1-year warranty
Truss covers/stretch shapes, crank stands: 90-day warranty
Harmony1 year
Hiscox3 years
Just Add Power1 year2G/2G+ HD over IP products: 3-year limited
Limited warranty exceptions
Keeley1 year
KMMK1 year limited
Koch1 yearTubes: 6-month warranty
Konig & Meyer5 years limited10-year guarantee of availability for most spare parts
Leprecon2 year limited
LittliteLifetimeSolid state electronic components, including LED elements, solid state dimming circuitry
and voltage conversion:
5-year warranty
Luxul3 yearsLimited warranty exceptions
Marinco5 years limited
MONOLimited lifetimeLimited warranty exceptions: Does not cover wear and tear such as rips, tears, peels, and fading. It does not cover zippers beyond two years, nor issues arising from abuse/misuse of the product or damages by rough handling during transport e.g. airlines
Moog Music1 year
Murideo10 years
MusicNomadn/a
MWM1-2 years (product specific)Phase Essential, Phase Ultimate, Phase case: 2-year limited
Mixfader, Mixfader Dock, MIxfader Case, ProLink : 1-year limited
Neutrik1 year limited
NilesAccess: 2-year limited warranty
Amplifiers: 2-year limited warranty
Control: 2-year limited warranty
Parts: 3-month limited warranty
Process: 10-year limited warranty
Speakers: Limited lifetime warranty - excluding:
- powered subwoofers - 2-year limited warranty
- in-ground subwoofers - 5-year limited warranty
NS DesignCR Series: 5-year warranty
NXT Series: 3-year warranty
WAV Series: 2-year warranty
NTI1 year
Obsidian Control Systems2 years
Odyssey Casesn/aOdyssey Cases warranty policy
On-Stage Stands1 year
One Control1 year limited
Outlaw Effects1 year
PanamaxSmart plugs (BlueBolt): 1-year
Rackmount power management: 3-years
Battery backup: 3-years
Compact or floor models: Lifetime warranty
Direct plug-in models: Lifetime warranty
Add-on modules: Lifetime warranty
Additional information
Pioneer AudioXPRS Series: 3-year warranty + additional 2 years of warranty (for amplifier parts) OR additional 4 years of warranty (for other parts such as speaker drivers) upon registration on the Pioneer website**

**Registration on Pioneer website must be completed within 90 days of purchase**
Pioneer DJ1 yearApplicable on Pioneer products purchased through an authorized Canadian Pioneer dealer.
HDJ-X10, HDJ-X7, HDJ-X5, HDJ-S7: 2-year warranty
Pro Control3 yearsBatteries: 1-year
Limited warranty exceptions
QSC Amplifiers, processors, speakers and touchscreens: 3-year limited
Mixers and CP Series speakers: 1-year limited
RMXa, CMXa, PLX2, GX, GXD, K, KW, K.2 and KS: 3-year limited + additional 3 years of warranty upon registration on the QSC website for a total of 6 years limited warranty**
TouchMix-8, TouchMix-16, TouchMix-30 Pro: 1-year limited + additional 2 years of warranty upon registration on the QSC website for a total of 3 years limited warranty**
CP8 and CP12: 1-year limited + additional 5 years of warranty upon registration on the QSC website for a total of 6 years limited warranty**
Accessories: 90-day limited

**Registration on QSC website must be completed within 30 days of purchase**
Quiltern/aAmplifiers (all models except for the MICRO-BLOCK-45 and INTERBLOCK-45): 3-year warranty
MICRO-BLOCK-45, INTERBLOCK-45: 1-year warranty
Footswitches, covers, cabinets, handles and cabinet hardware: 1-year warranty
All other accessories: 90-day warranty
Limited warranty
REANn/a
RTI3 yearsBatteries: 1-year
Limited warranty exceptions
SeratoIf the Serato product you have purchased from SFM is faulty, please contact RMA@sfm.ca and we will provide a replacement. We will only accept goods returned with prior notification through correspondence with our RMA department.
Shure2 years limitedRechargeable batteries: 1-year limited

Unless the warranty document accompanying any Shure product otherwise expressly indicates, all Shure products carry a 2-year limited warranty. SFM handles all repairs and/or replacement
(at its own discretion) on all defective Shure products except for products manufactured by:

Countryman Distributed Products Warranty

Please note that Countryman products are manufactured, warranted, and serviced exclusively by Countryman Associates. Countryman products come with a 1-year limited warranty.
All service related returns should be sent to Countryman at the address below:

Countryman Associates Inc.

195 Constitution Drive
Menlo Park, CA 94025
Phone: 800-669-1422 or 650-364-9988
Fax: 650-364-2794
sales@countryman.com
www.countryman.com

Please contact Countryman before sending in product for service.
Please do not send product directly to SFM as this will cause a delay
in the service return.

Professional Wireless Systems Distributed Products Warranty

Please note that Professional Wireless Systems (PWS) products are manufactured, warranted,
and serviced exclusively by Professional Wireless Systems. PWS products come with a 1- year limited warranty.
All service related returns should be sent to the address below:

Professional Wireless Systems

9401 American Eagle Way, Suite 100
Orlando, FL 32837-8380
Phone: 407-240-2880
Fax: 407-888-0689
sales@professionalwireless.com
www.professionalwireless.com

Please contact Professional Wireless Systems before sending in product for service.
Please do not send product directly to SF Marketing Inc. as this will cause a delay in the service return.
SKBLimited lifetimeSKB soft products (cases and interiors): 1 year warranty
Pedal boards and carrying bag (cases and interiors): 5-year warranty
Limited warranty exceptions
SonyMost products including televisions: 1-year
ES receivers: 5-year
Projectors: 3-year
Projector lamps: 90 days
Additional information
Stewart Audio3 years limited
Teisco1 year
Telex / RTS1 year limitedAudioCom: 1-year limited warranty
Headsets & earsets: 1-year limited warranty
RadioCom: 3-year limited warranty
Voodoo Lab5 years
Wireless Solution1 year limited